FAQ

Q: What payment methods do you accept?

A : We accept major credit/debit cards (Visa, Mastercard, Amex), PayPal, and other secure payment options available at checkout.

Q: How long does shipping take?

A : Processing takes 1–3 business days. Delivery typically takes 7–14 business days depending on your location. You'll receive a tracking number once your order ships.

Q: Do you ship internationally?

A : Yes, we ship worldwide! Shipping times and costs vary by destination – you'll see the exact rates at checkout.

Q: What is your return policy?

A : We offer a 30-day return policy on most items. Products must be unused and in original packaging. Please contact our support team to initiate a return.

Q: How do I track my order?

A :Once your order is shipped, you'll receive an email with a tracking number. You can use it on our website or the carrier's site to track your package.

Q: Are your jewellery pieces hypoallergenic?

A : Most of our jewellery is nickel-free and suitable for sensitive skin. If you have specific allergies, check the product description or contact us for more details.

Q: Can I gift an item directly to someone?

A : Absolutely! Just enter the recipient's shipping address at checkout, and let us know in the order notes if you'd like gift packaging.

Q: What if my item arrives damaged or defective?

A : We're sorry if that happens. Please contact us within 48 hours of delivery with photos of the damage, and we'll send a replacement or issue a full refund.

Q: Do you offer bulk or wholesale orders?

A : Yes, we do! If you're interested in bulk purchasing, please reach out to us via our contact page and we'll discuss pricing and options.

 Q: How can I contact customer support?
A : You can reach us through our website's contact form or email us directly at [Chinastore803@gmail.com]. We aim to respond within 24 hours.